Manage Your Listing Billing
This page is for business owners on a paid listing tier (Standard or Premium). Free listings are never charged, so there is nothing to manage here.
Manage your subscription yourself
Use the secure billing portal to cancel, update your card, or download an invoice at any time.
Enter the email address on your account and you will be sent a secure link. That link opens at billing.stripe.com, which is Stripe, our payment processor. That is the correct site. 936Insider.com is operated by Insider Local LLC, and Stripe handles all of our payments.
Never send card numbers by email. We will not ask you for a card number in an email, and we never store your payment information.
What happens when you cancel
- Your listing stays live through the end of the billing period you have already paid for.
- We do not refund the unused part of that period. You keep the service you paid for until the period ends.
- You are not charged again after you cancel.
Prefer to have us do it?
If you would rather not use the portal, email admin@936insider.com from the billing email on your account, with the subject line Cancel my listing, and include:
- Your business name exactly as it appears on the listing
- The email address you used when you signed up
We respond within 2 business days and confirm in writing once the cancellation is processed. You can use the same address to request an invoice or ask a billing question.
Changing your tier
To move between Standard and Premium, email admin@936insider.com. Tier changes take effect on your next billing date, and we do not prorate or refund the current period when you change tiers.
A charge looks wrong
Contact us first at admin@936insider.com with the date and the amount of the charge. We refund genuine billing errors in full once confirmed. Please reach out before filing a dispute with your bank so we have the chance to fix it.
Full terms
See the Refund, Billing and Cancellation Policy for the complete terms.