936Insider.com -- Website Policies
Last Updated: August 2026
Our Purpose
This platform exists to support our community by promoting local businesses and events, sharing useful local information, and celebrating businesses that take pride in keeping their spaces clean and welcoming. We give special recognition to businesses that actively contribute to a cleaner, more vibrant community.
Clean Community Commitment: 936Insider was built on the belief that local businesses are the backbone of our community -- and that a clean, litter-free environment reflects a community that cares about itself. Every feature of this platform is designed with that mission in mind.
Is my payment info safe?
Yes. All payments on 936 Insider are processed by Stripe, which is PCI Level 1 certified -- the highest security standard in the payments industry. Your card number is entered directly on Stripe’s secure servers. We never see, handle, or store your payment details.
Privacy Policy
Applicable law: Texas Business & Commerce Code Ch. 521 | CAN-SPAM Act | COPPA | FCRA
Information We Collect
936Insider.com collects information in the following ways:
- Business and event listing submissions: Name, business name, address, phone number, email address, website URL, business hours, photos, and other details voluntarily submitted through our listing forms.
- Email newsletter signups: Email address and, optionally, your name when you subscribe to our newsletter or notification service.
- Contact form submissions: Name, email address, and the content of your message when you contact us directly.
- Payment information: When you purchase a paid listing, payment is processed through a third-party processor (Stripe). We do not collect or store your credit card numbers. Please review Stripe’s privacy policy at stripe.com/privacy for details on how your payment data is handled.
- Usage data: We may use analytics tools (such as Google Analytics) that collect standard internet log information, including your IP address, browser type, the pages you visit, and the time and date of your visit. This information is used in aggregate form to improve our site and is not used to identify individual visitors.
- Cookies: Our site uses cookies to improve the user experience and for analytics. You may disable cookies through your browser settings; however, some site features may not function as intended.
How We Use Your Information
We use the collected information solely to:
- Publish and manage business and event listings you submit
- Process payments for paid listing tiers
- Send newsletters or email updates you have opted into
- Respond to correction requests, contact inquiries, and support requests
- Improve site performance and user experience through analytics
- Comply with applicable law, including public records obligations
How We Do Not Use Your Information
936Insider does not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your submitted business or personal data with advertisers, data brokers, or any third party except as required by law or as necessary to process payments.
Texas Privacy Law (TX BC §521)
Under the Texas Business and Commerce Code Chapter 521, we implement reasonable security measures to protect your sensitive personal information from unauthorized access, disclosure, or use. If we become aware of a security breach involving your information, we will notify you as required by Texas law.
Email Communications -- CAN-SPAM Compliance
If you subscribe to our newsletter or email digest, you may unsubscribe at any time by clicking the “Unsubscribe” link in any email we send, or by contacting us at news@936insider.com. We will process your unsubscribe request within 10 business days. We will not send you commercial email without your prior consent.
Children’s Privacy -- COPPA
936Insider.com is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at admin@936insider.com and we will delete it promptly.
Data Retention and Deletion
We retain business listing information for as long as the listing is active and for a reasonable period thereafter for record-keeping purposes. If you request removal of your submitted information, we will honor that request unless we are legally required to retain it. To request deletion, contact us at admin@936insider.com.
Third-Party Links
Our site contains links to third-party websites, including county sheriff office websites for our jail roster pages. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
Terms of Use
Applicable law: Texas Business & Commerce Code | Texas DTPA | Section 230 CDA | Texas Governing Law
Acceptance of Terms
By accessing or using 936Insider.com, you agree to be bound by these Terms of Use. If you do not agree, please do not use this site.
Description of Services
936Insider.com is a community information platform for the 936 area code region of East Texas. Our services include:
- Business and event listing directory (free and paid tiers)
- Local news and arrest record digest (aggregated from public sources)
- Links to county jail inmate rosters
- Email newsletter (when available)
Content Disclaimer
Information on this site is provided “as is” and is not a substitute for legal advice, medical advice, or professional services of any kind. Always consult a qualified professional for matters requiring expert guidance.
User-Submitted Content (47 U.S.C. §230)
936Insider.com provides an interactive platform through which users may submit business listings, event listings, and other content. Under Section 230 of the Communications Decency Act, 936Insider is not the publisher or speaker of user-submitted content and is not legally responsible for content submitted by third parties.
By submitting content to 936Insider, you represent and warrant that:
- The information you submit is accurate and not misleading
- You have the authority to list the business, event, or other content
- Your submission does not infringe on the intellectual property rights of any third party
- Your submission does not contain unlawful, defamatory, or fraudulent content
936Insider reserves the right to remove any listing that violates these terms, is reported as inaccurate, or is otherwise determined to be inappropriate, at our sole discretion.
Clean Community Pledge
The Clean Community Pledge is an optional program available to all listed businesses. Businesses that take the pledge commit to maintaining clean, litter-free grounds at their business location. Businesses that take the pledge receive a Clean Community badge and extra visibility on the site. The pledge is not required to have a listing. Falsely claiming compliance with the Clean Community Pledge is a violation of these terms and may result in badge removal. 936Insider reserves the right to verify compliance and remove the badge from listings that do not meet this standard.
Paid Listings and Subscriptions
Paid listing tiers (Standard and Premium) are billed monthly. By signing up for a paid tier, you authorize recurring charges to your payment method. You may cancel your subscription at any time; your listing will remain active through the end of the current billing period.
936Insider reserves the right to modify pricing at any time with reasonable notice. Continued use of a paid listing after a price change constitutes acceptance of the new pricing.
Prohibited Uses
You agree not to use this site to:
- Submit false, fraudulent, or misleading listings
- Harass, threaten, or harm any individual
- Attempt to gain unauthorized access to any portion of the site or its infrastructure
- Use automated scraping or data harvesting tools without written permission
- Use any information published on this site to stalk, harass, or target any individual
- Violate any applicable local, state, or federal law
Intellectual Property
The 936Insider name, logo, site design, and original content created by 936Insider are protected by applicable copyright and trademark law. You may not reproduce, distribute, or create derivative works from our original content without written permission. Links to our pages are permitted and encouraged.
Content submitted by users (business listings, event listings, photos) remains the property of the submitting party. By submitting content, you grant 936Insider a non-exclusive, royalty-free license to publish, display, and promote that content on our platform, including on our social media pages.
Texas Deceptive Trade Practices (TX DTPA)
936Insider does not make false, misleading, or deceptive representations about our services. If you believe a listing on our site is false or misleading, please contact us at admin@936insider.com so we can investigate.
Disclaimer of Warranties
936Insider.com is provided “as is” without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses. We make no warranty regarding the accuracy, completeness, or timeliness of any content on this site.
Limitation of Liability
To the maximum extent permitted by applicable law, 936Insider.com, its owners, editors, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or reliance on this site, including but not limited to damages arising from errors in published listings, arrest records, or other content. Use of this site is at your own risk.
Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the State of Texas. Any dispute arising from these terms or your use of this site shall be resolved in the courts of Angelina County, Texas, or in federal court in the Eastern District of Texas, as applicable.
Public Records & Arrest Data Policy
Applicable law: Texas Public Information Act (Gov. Code Ch. 552) | FCRA | Texas Defamation Law
FCRA Notice: 936Insider.com is NOT a consumer reporting agency as defined by the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.). Information on this site may not be used for any purpose regulated by the FCRA, including but not limited to: employment screening, tenant screening, credit decisions, or insurance underwriting. Use of our public records content for FCRA-regulated purposes is strictly prohibited.
Presumption of Innocence
All persons named in our arrest records, jail rosters, and crime news coverage are presumed innocent until proven guilty in a court of law. An arrest, booking, or charge is an allegation only, not a conviction. Charges may subsequently be reduced, dismissed, or result in an acquittal.
Legal Basis for Publication (TX Gov. Code §552)
Under the Texas Public Information Act (Texas Government Code, Chapter 552), jail booking records, inmate rosters, and arrest records are public information. Publishing this information is lawful and consistent with the rights of the press and public to access government records. 936Insider publishes this information in the public interest to keep our community informed.
Sources and Accuracy
All jail, booking, inmate, and arrest information published on 936Insider.com is sourced exclusively from:
- Official county sheriff’s office websites and public roster pages
- Verified local news organizations (KTRE, KLTV, Lufkin Daily News, Nacogdoches Daily Sentinel, and others)
- Official law enforcement press releases
936Insider does not independently generate or verify arrest data beyond its published sources. Errors in official source records will be reflected in our coverage. We link directly to official agency websites wherever possible so readers can verify information at the source.
Records are updated regularly but may not reflect real-time changes. An individual who appears in our coverage may have since been released, had charges dismissed, or had their case resolved. Always verify current status directly with the relevant county sheriff’s office.
Correction Requests
If you believe information published about you or another person on this site is inaccurate, out of date, or involves a case that has been dismissed or resolved in your favor, you may submit a correction request. We review all correction requests in good faith.
Please note: corrections to official county records must be directed to the relevant sheriff’s office or court clerk. We can only update or remove information that we directly publish on our own pages.
To submit a correction request:
- Email: news@936insider.com
- Subject: “Record Correction Request -- [Your Name] -- [County]”
- Please include supporting documentation (court dismissal order, release papers, etc.). Requests are typically reviewed within 3-5 business days.
Right to Remove -- Case Dismissals and Acquittals
936Insider will update or remove arrest-related coverage when provided with documentation of a case dismissal, acquittal, or expungement order. We are committed to not allowing our platform to cause ongoing harm to individuals whose charges were not sustained.
Data Aggregation and Misuse
You may not use the arrest records, jail rosters, or crime news content on this site to build databases, conduct bulk data harvesting, or compile information on individuals for any commercial purpose. You may not use this information to contact, solicit, harass, or target individuals listed in our coverage.
Business & Event Listing Policies
Applicable law: Section 230 CDA | Texas DTPA | FTC Act Section 5
Listing Tiers and Eligibility
936Insider offers the following listing tiers for local businesses:
- Free: Available to all East Texas businesses. Includes business name, address and phone, one business category, and one photo. No catch and no trial period. Upgrading.
- Standard ($20/month): Everything in Free, plus business logo, tagline, website link, business hours, full description, social media links, and up to 3 photos.
- Premium ($40/month): Everything in Standard, plus multiple business categories, unlimited photos, banner image, Google Maps embed, linked events, a premium badge pinned to the top of category results, priority support, quarterly social media cross-promotion, and 50% off one event listing per month plus one free welcome event.
Features listed as Coming Soon on our pricing pages are planned additions. They are not part of any current subscription, are not guaranteed, and may change or be withdrawn before release.
Businesses that participate in TxDOT’s Adopt-a-Highway or Sponsor-a-Highway programs may be eligible for discounted or complimentary listing upgrades. Contact us for details.
Clean Community Pledge — Optional Program
The Clean Community Pledge is an optional program available to all listed businesses. Businesses that take the pledge receive a Clean Community badge and extra visibility. The pledge is not required for any listing tier. We look for businesses that:
- Take pride in their premises — parking lots, sidewalks, entrances, landscaped frontage, and side lots
- Make a genuine effort to keep litter from spreading beyond their property
- Provide enough outdoor trash receptacles to actually be useful
- Keep up with regular cleanup — daily or more often at busy locations
- Look out for neighboring spaces too — good neighbors notice
High-Impact Businesses — Special Recognition
Gas stations, convenience stores, large retailers, and fast food spots naturally see more foot traffic — and with it, more litter. We especially celebrate businesses in these categories that go the extra mile for their community: teams who monitor and clear trash throughout the day, enough outdoor receptacles to meet the demand, and staff who take real ownership of their exterior spaces.
Advertising Transparency
Paid placements are clearly labeled. Free listings are never influenced by advertising spend. Clean Community status is earned through community commitment — not by buying an ad.
Accuracy of Listings
Business and event listings are published based on information submitted by the listing owner. 936Insider does not independently verify all submitted information. If you find a listing that contains inaccurate or misleading information, please report it to admin@936insider.com.
Listing owners are solely responsible for keeping their listing information current and accurate. 936Insider reserves the right to remove listings that are found to be materially inaccurate or misleading.
Event Listings
What qualifies as a free Community event: The free Community tier is for events that are free to attend and whose main purpose is community benefit or public participation — not promoting or selling for a business. These are typically hosted by individuals, schools, churches, nonprofits, civic and faith groups, or local government, and are open to the public at no charge.
Examples that qualify for the free tier:
- Church, school, and nonprofit festivals, benefits, and community nights
- City and county parades, fairs, and holiday events
- Library, civic, and volunteer activities
- Food and blood drives, charity collections, and community service days
- Town halls, public forums, voter registration drives, and other nonpartisan civic events
Events that should use a paid tier (Basic, Highlight, or Sponsored):
- Any event that charges admission, an entry fee, or a cover charge
- Business grand openings, sales, and anniversary or promotional events
- Any event whose primary purpose is to promote or sell for a business
A few specifics:
- If an event charges admission — regardless of whether the host is a nonprofit, church, school, or civic group — it uses a paid tier.
- Vendor and craft markets are reviewed case by case. Community and nonprofit markets can qualify for the free tier; commercial markets use a paid tier.
- Candidate and campaign events are not accepted. Nonpartisan civic events, such as town halls and voter registration drives, are welcome on the free tier.
All event submissions are reviewed by an admin before publishing. 936 Insider may reclassify, decline, or remove any event listing at its discretion, including moving an event from the free tier to the appropriate paid tier. Listing an event does not constitute an endorsement by 936 Insider. Event details are provided by the submitter; please confirm date, time, and location with the organizer before attending.
No Endorsement
The presence of a business or event on 936Insider.com does not constitute an endorsement, recommendation, or warranty by 936Insider regarding the quality, legality, or safety of that business or event. Readers are advised to conduct their own due diligence before engaging with any listed business or attending any listed event.
Advertising Policy
Applicable law: FTC Act Section 5 | FTC Endorsement Guidelines | Texas DTPA
Advertising Disclosure (FTC Act §5)
936Insider.com may display paid advertisements from local businesses and, in the future, third-party advertising networks (such as Google AdSense). Paid advertisements are clearly distinguished from editorial content. 936Insider does not allow advertisers to influence our editorial coverage of news, arrests, or community events.
Sponsored Content
If we publish sponsored or promoted content, it will be clearly labeled as “Sponsored,” “Advertisement,” or “Paid Promotion.” We will not publish sponsored content that is deceptive or misleading.
Ad-Free Approach to Editorial Content
Our news digest, jail roster, and arrest coverage is published as public interest journalism and is not influenced by advertising relationships. Businesses cannot pay to have negative coverage removed, and advertising revenue does not influence our editorial decisions.
Third-Party Advertisers
When third-party advertising networks are active on this site, those networks may use cookies or similar tracking technologies to serve ads based on your browsing history. You may opt out of interest-based advertising through the Network Advertising Initiative at networkadvertising.org/choices/ or through your browser settings. 936Insider is not responsible for the content of third-party advertisements.
Payment Processing (PCI DSS)
Payments for paid listing tiers are processed through Stripe. 936Insider does not collect, store, or have access to your full credit card number. Stripe maintains PCI DSS compliance for all payment processing. For questions about payment security, refer to stripe.com/security.
News Aggregation
Applicable law: U.S. Copyright Act | DMCA | Fair Use
Our news digest and recent arrests pages aggregate publicly available information from official sources and verified local news organizations. We do not reproduce full articles from third-party sources. We link directly to original source articles so readers can access complete reporting. We respect the intellectual property of local news organizations and do not republish their content without permission.
Editorial Policy
Purpose
936Insider provides local information intended to be accurate, timely, and useful to the community. We prioritize local relevance, practical usefulness, and clarity over opinion.
Standards
Content is based on the best available information at time of publication. We do not editorialize on matters of opinion and we do not allow advertising relationships to influence our coverage of local news, events, or community issues.
Corrections
Errors will be corrected promptly. Significant corrections may include a timestamp update and an editor’s note clearly indicating what was changed and why. We do not silently edit published content to remove errors without disclosure.
To submit a correction, use our contact form or email news@936insider.com. Include the article link and a description of the issue. We review all corrections within 48-72 hours. If verified, the content will be corrected and major errors will be disclosed transparently.
DMCA & Copyright Policy
Applicable law: Digital Millennium Copyright Act (17 U.S.C. § 512)
936Insider.com respects the intellectual property rights of others. If you believe that content published on this site infringes your copyright, you may submit a DMCA takedown request.
How to Submit a DMCA Request
Your request must include the following:
- Identification of the copyrighted work you claim has been infringed
- The specific URL or location of the infringing content on our site
- Proof of your ownership of the copyright (registration, original files, etc.)
- Your contact information (name, address, phone number, email)
- A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or applicable law
- A statement made under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
Submit DMCA requests to:
- Email: admin@936insider.com
- Subject: “DMCA Takedown Request”
Action Taken
Upon receipt of a valid DMCA notice, we will promptly investigate and may remove or disable access to the allegedly infringing content pending review. Content may be restored if a counter-notification is received or if we determine the claim is not valid. We review all requests for fair use before taking action.
Right to Refuse Service
936Insider reserves the right to remove listings, deny submissions, and restrict access to this site at our sole discretion. Reasons may include, but are not limited to:
- Violation of any provision of these policies
- Submission of false, fraudulent, or misleading information
- Misrepresentation of Clean Community Pledge compliance or highway adoption status
- Conduct that is harmful to community standards or the integrity of the platform
- Abuse of the submission, correction request, or contact systems
We exercise this right in good faith and in compliance with applicable Texas law. We do not discriminate on the basis of any protected class under federal or Texas law.
Contact & Corrections
General Inquiries
936Insider.com
- Email: admin@936insider.com
- Site: 936insider.com
Specific Contacts by Purpose
- Record corrections and takedown requests: news@936insider.com
- Business listing questions and billing: admin@936insider.com
- Advertising inquiries: admin@936insider.com
- Privacy and data requests: admin@936insider.com
- DMCA / copyright claims: admin@936insider.com
- News tips: news@936insider.com
These policies were last reviewed in August 2026. 936Insider reserves the right to update these policies at any time. Significant changes will be noted by updating the “Last Updated” date above.
Accessibility Statement
936 Insider is committed to making our website usable for everyone, including people with disabilities. We want every visitor to be able to use 936insider.com with ease. Accessibility is something we work on continually as the site grows.
Our goal. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines describe how to make web content easier to use for people with a wide range of disabilities, including visual, hearing, cognitive, and motor differences.
What we are doing. We review 936insider.com for accessibility on a regular basis and fix the issues we find. Because our site includes listings and content submitted by local businesses and community members, some individual pages may not yet fully meet our goal. We are always working to improve.
Found a problem? Tell us. If any part of 936insider.com is hard to use, or you need information in a format that works better for you, please email admin@936insider.com with the web address (URL) of the page and a short description of what was hard to use. We will make every reasonable effort to respond and resolve accessibility barriers as quickly as we can.
Refund, Billing & Cancellation Policy
Last updated: June 6, 2026
This policy explains how billing works on 936Insider.com, when refunds are and are not available, and how to cancel a paid listing or subscription. It applies to all paid products on the site. By submitting a paid listing or starting a paid subscription, you agree to the terms below.
936Insider.com is operated by Insider Local LLC, PO Box 331, Livingston, TX 77351. All payments are processed by our payment processor (Stripe). We do not store your full card details.
1. What we charge for
936Insider offers three kinds of paid products:
- Business listing subscriptions (recurring monthly): Free $0, Standard $20 per month, Premium $40 per month
- Event listings (one-time): Basic $10, Highlight $25, Sponsored $50 per week
Free business listings and Founding Member listings are not charged, so nothing is owed and nothing is refundable for those.
2. Monthly business listing subscriptions
Billing. Standard and Premium listings are billed automatically to the card on file on the same day each month. Your billing cycle starts on the day you first subscribed and renews on that same day each following month.
Cancel anytime. You can cancel a subscription at any time. When you cancel:
- Your listing stays active through the end of the current billing period you have already paid for.
- You are not charged again after that.
- We do not refund the unused part of the current billing period. You keep the service you paid for until that period ends.
How to cancel. Go to the Manage Billing page and open the secure billing portal. You can cancel there yourself at any time, and you can also update your card or download an invoice. If you would rather not use the portal, email admin@936insider.com from your billing email with your business name and the email address you signed up with. We respond within 2 business days and confirm your cancellation in writing.
Changing tiers. If you upgrade or downgrade your subscription, the change takes effect on your next billing date. We do not prorate or refund the current period when you change tiers.
Price changes. If we change the monthly price of a tier, we will email you in advance at your billing email before the new price applies to your subscription. You can cancel before the change takes effect if you do not want to continue.
Failed payments. If a renewal payment is declined, we will retry the charge. If payment still cannot be collected, your listing is unpublished until payment succeeds. Your listing content is kept for 30 days so you can restore it by updating your payment; after 30 days an unpaid listing may be removed.
3. One-time listings (events and sale listings)
Payment at submission. Event listings and sale listings are paid for when you submit them. Every submission is reviewed by our team before it goes live. Sale listings run until the sale end date you choose and expire automatically after it. A Sponsored event priced per week is paid up front for the number of weeks you book.
If we reject your listing. If we do not approve your listing during review and it never goes live, you receive a full refund of what you paid for that listing. You do not need to ask. We process the refund to your original payment method.
Once your listing is live. After a listing is approved and published, it is not refundable, including any add-on features. This is because the service (running your listing) has been delivered. This applies whether you later take the listing down yourself, cancel it early, or it reaches its scheduled end date.
To take down a live one-time listing. Email admin@936insider.com with the listing name and the email used to submit it, and we will remove it. Taking a live listing down does not generate a refund.
Listings removed for policy violations. If we remove a live listing because it violates our Terms of Use or the Clean Community Pledge, no refund is given. We may remove a listing at our discretion for content that breaks these rules.
4. Billing errors
If you are charged in error, for example a duplicate charge or an incorrect amount, we will refund the error in full once confirmed. Contact admin@936insider.com with the date and amount of the charge. We do not offer general “changed my mind” refunds outside of the rules above, but genuine billing mistakes are always corrected.
5. Free and Founding Member listings
Free business listings and Founding Member listings are provided at no charge. Because no payment is taken, there is nothing to refund. Free listings do not expire. You may upgrade at any time, but are never charged automatically.
6. How to request a refund
For any refund covered by this policy that is not automatic, email admin@936insider.com with:
- The email address used on the listing or subscription
- The name of the business, event, or sale listing
- The date and amount of the payment
- A short note about the reason
We aim to respond within 2 business days. We issue approved refunds within 10 business days. Refunds go back to your original payment method and may take several more business days to appear, depending on your bank or card issuer.
7. Chargebacks
If you have a billing concern, please contact us first at admin@936insider.com. We respond within 2 business days and will correct any error covered by this policy. Filing a chargeback or payment dispute without contacting us first may result in your listing being removed and future listings being declined while the dispute is open.
8. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Changes apply to payments made after the update. For any payment, the version of this policy in effect on the date of that payment governs.
9. Governing law
This policy is governed by the laws of the State of Texas. It does not limit any refund rights you may have under applicable law that cannot be waived.
10. Contact
Insider Local LLC
936insider.com
admin@936insider.com